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Case studies: Business Process & Organisation Development Consulting

A streamlined billing process assures revenue for integrated operator in APAC
Detailed audits of data processing pinpointed a major system problem, that once fixed, resolved billing complaints
Expert review enables compliant and efficient broadband service
Improved business processes proved crucial to respond quickly to changing regulation, market and technology conditions
Field force management architecture improves service delivery guidelines
An incumbent required a comprehensive approach to customer service management in order to overcome potential revenue decline due to challenges from competition
Operational excellence for service innovation organisation
A client is guided on how to ensure best in class operational processes and organisational design is in place. It is shown how best to tailor their operational components to the target markets.
OSS/BSS and process transformation achieve increased broadband penetration
BT helps a client to institute a company-wide process transformation governance & management plan and guides on how best to launch several critical work streams

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A streamlined billing process assures revenue for integrated operator in APAC
Detailed audits of data processing pinpointed a major system problem, that once fixed, resolved billing complaints
Expert review enables compliant and efficient broadband service
Improved business processes proved crucial to respond quickly to changing regulation, market and technology conditions
Field force management architecture improves service delivery guidelines
An incumbent required a comprehensive approach to customer service management in order to overcome potential revenue decline due to challenges from competition
Operational excellence for service innovation organisation
A client is guided on how to ensure best in class operational processes and organisational design is in place. It is shown how best to tailor their operational components to the target markets.
OSS/BSS and process transformation achieve increased broadband penetration
BT helps a client to institute a company-wide process transformation governance & management plan and guides on how best to launch several critical work streams
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A streamlined billing process assures revenue for integrated operator in APAC
Detailed audits of data processing pinpointed a major system problem, that once fixed, resolved billing complaints
Expert review enables compliant and efficient broadband service
Improved business processes proved crucial to respond quickly to changing regulation, market and technology conditions
Field force management architecture improves service delivery guidelines
An incumbent required a comprehensive approach to customer service management in order to overcome potential revenue decline due to challenges from competition
Operational excellence for service innovation organisation
A client is guided on how to ensure best in class operational processes and organisational design is in place. It is shown how best to tailor their operational components to the target markets.
OSS/BSS and process transformation achieve increased broadband penetration
BT helps a client to institute a company-wide process transformation governance & management plan and guides on how best to launch several critical work streams
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A streamlined billing process assures revenue for integrated operator in APAC
Detailed audits of data processing pinpointed a major system problem, that once fixed, resolved billing complaints
Expert review enables compliant and efficient broadband service
Improved business processes proved crucial to respond quickly to changing regulation, market and technology conditions
Field force management architecture improves service delivery guidelines
An incumbent required a comprehensive approach to customer service management in order to overcome potential revenue decline due to challenges from competition
Operational excellence for service innovation organisation
A client is guided on how to ensure best in class operational processes and organisational design is in place. It is shown how best to tailor their operational components to the target markets.
OSS/BSS and process transformation achieve increased broadband penetration
BT helps a client to institute a company-wide process transformation governance & management plan and guides on how best to launch several critical work streams
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