Challenge:

An established domestic operator was granted a license to provide international services. They realised they were deficient in skills and knowledge in three key areas - product, network and business processes - and had no time to go through a learning curve on these.

Solution:

BT Telconsult assisted the launch programme and delivered a training programme held partly in-country and partly in the UK. A best practice organisation and business process design was established under one work package. Another package defined the commercial portfolio and a third addressed the network implementation.

Benefit:

The client was able to launch on time, meeting the terms of the license and opening up revenue streams as planned in the business case. The organisation was well trained to manage operations from day one and provide good levels of service.