Challenge:

An incumbent in the APAC region understood the breadth of considerations needed to begin NGN migration. As internal resource was overstretched, and the incumbent was aware that the functionality, efficiency and economics of the new network would be impacted if not developed and delivered optimally, it decided to bring in an experienced operator to provide a practical vision. Additionally, the client required advice on how NGN would impact on organisation design and procurement.

Solution:

The operator saw BT as benchmark in NGN. Five teams from BT focused on network, operations support systems (OSS), procurement, organisation design and financial business case. Initially this meant capturing and analysing the “as is” position in all domains before envisaging a target architecture (vision) and the major steps required each year in order to realise the vision (roadmap). For effectiveness, there was a dual-lingual aspect to this project covering both consultation and deliverables.

Benefit:

BT proved the financial case for NGN, calculating a NPV of $1.1bn and estimating annual opex savings rising to approximately $85m pa. These two outcomes, the roadmap and the business case, gave executives confidence to proceed with one of the largest investments in their history. BT met the client’s specific request of providing not just recommendations on what to do, but also how to implement them. Thus, the primary benefit was a highly practical sequence of events that would form the basis of annual planning and budgeting. Additionally, the client was able to decide what projects to start, stop, continue or change, with justifications in their language of choice.