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Your privacy matters to us

Your personal information will not be shared with other institutions or users. BT may use your information to bring you Web content related to your interests, or to send you information you have requested, but will not contact you without your consent. BT may also use aggregated anonymous information for research purposes.

Why does BT Telconsult have a Privacy Policy?

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. We take all reasonable care to prevent any unauthorised access to your personal information. When we refer to "personal information" in this Privacy Policy, we mean information that identifies you as an individual, or is capable of doing so.

You do not have to register to access most of the BT Telconsult website. However, if you provide information via the "contact us", newsletter sign-up, or consultant registration features, you indicate your consent to our use of your personal data in the manner described in this Policy.

Please read this Privacy Policy carefully. If you are visiting our website or using our services, by continuing to use our website you indicate your agreement to our use of your personal information as set out in this Privacy Policy.

What does this Privacy Policy cover?

This Privacy Policy only applies to the BT Telconsult website and services. It does not apply to any other BT or third party services, or to any other BT or third party sites, even if we host them or they are accessed from our website. If you disclose your personal information directly to other companies, and we process it for them, your personal information will be dealt with according to their privacy practices.

What personal information does BT Telconsult obtain about me, and when?

If you participate in the "contact us", newsletter sign-up, or consultant registration features of our website, we may ask you for information such as your name, business address, contact telephone numbers and email address. We may also ask you for other information; this will be clear at the time.

For what purposes does BT Telconsult use personal information about me?

BT Telconsult may use your personal information to:

  • Communicate with you about your access to or use of our service
  • Let you know (by post, telephone or e-mail) about any changes to our services or our website
  • Contact you to ask whether you would like to join in one of our research groups to help us improve our service to you
  • Improve our understanding of the type of customers we are attracting to our services and how they use our services
  • Subject to your agreement, provide you information about BT Telconsult, BT and/or third party products and services.
  • Manage our network
  • Carry out research and analysis
  • Prevent and detect criminal activity, fraud and misuse of, or damage to, our network, and prosecute or sue those responsible

If you enter one of our competitions or promotions, we use the personal information you provide to manage the competition or promotion you have entered.

Does BT Telconsult disclose information about me to anyone else?

We sometimes use other companies to provide some of our services or to provide services to us. To enable them to do this, we may need to let them process your personal information. When we do so, these companies are required to act in accordance with the instructions we give them, may only do things that BT Telconsult are entitled to do, and may only act on behalf of BT Telconsult. In addition, they are required to meet the requirements in the Data Protection Act to keep the information secure.

We may provide information, in response to properly made requests, for the purpose of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act 1998. We also provide information when required to do so by law, for example under a Court Order, or in response to properly made demands under powers contained in legislation.

If there is a change (or prospective change) in the ownership of BT or any of its assets, we may disclose personal information to the new (or prospective) owner. If we do so, we will require them to keep it confidential.

How do I find out about changes to BT Telconsult Privacy Policy

We may change our privacy policy from time to time. New policies will be published on our website.

BT is serious about security

At BT Global Services we are serious about guarding the security of your personal data. We take all appropriate measures to protect any data you give us or that is generated for a transaction. These measures include the use of a secure server and encryption when necessary.

How does BT Telconsult protect personal information about me?

We at BT Telconsult are serious about guarding the security of your personal data and the details of any transactions you make. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order. Any information you send us on-line is securely encrypted.

Over and above what BT Telconsult do to safeguard your privacy and security, there are a number of things you can do to protect yourself from Internet fraud on-line:

  • Choose a password (letter and digits) you can remember but others will not guess, change it regularly and, if you do write it down, keep somewhere safe secure.
  • When you have finished your session on our website, make sure you prevent your details being seen by anyone that you do not wish to see them.
  • If you have registered and logged in, remember to log off.
  • Clear any cache so there is no record of any transactions left on screen - both Netscape and Internet Explorer let you do this.
  • We also recommend you then close your browser so any history of the session is cleared.

For how long do BT Telconsult keep personal information?

The time period for which we retain information varies according to the use of that information. In some cases there are legal requirements to keep data for a minimum period. Unless specific legal requirements dictate otherwise, BT Telconsult will retain information no longer than is necessary for the purposes for which the data were collected or for which they are further processed.

Are third party sites covered by this policy?

Third party Internet sites that you can link to from this website are not covered by our Privacy Policy, so we urge you to be careful when you enter any personal information online. BT Telconsult accepts no responsibility or liability for these sites.