The Strategic Transformation Consulting Practice focuses on supporting telecom operators that are seeking advice on the development and execution of effective strategies to transform their business. In today's fast-changing market environment, telecom operators can seldom rely on short-term tactics to achieve sustainable business growth and satisfactory returns for their shareholders.

Deregulation, globalisation, convergence, new technologies and business models, as well as changing customer demands urge traditional fixed operators and mobile operators to adopt wider transformation strategies in order to stay competitive and survive.

In many mature and emerging markets, these telecom operators embark on a similar transformation journey to BT, to become 21C communication providers, through the transformation of their business across infrastructure, systems, processes, portfolio, and people under a unified strategy.

Getting the transformation strategy right is paramount to the long-term success of the business. We leverage the expertise and experience that BT has accumulated in turning itself from a traditional incumbent operator into a global networked IT services company.

We take a holistic approach to strategic transformation. Key focus areas of our work with telecom operators includes: